Privacy policy.

Privacy Policy for CleanOrder

Effective date: 16th September 2025

CleanOrder (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights. By using the CleanOrder app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information in order to provide and improve our service:

Category

What We Collect

How / Why We Collect It

Contact & Account Info

Email address; optional name (first and/or last)

To allow you to sign in via Apple or Google, to send you account and service-related communications.

Identifiers

User ID (account ID); Device ID

For managing user accounts, providing personalized recommendations, analytics.

Purchases

Details of subscriptions / in-app purchases (which plan, status)

To process subscription payments, verify entitlement to premium features.

Usage Data

App usage details (screens visited, menu scans, interactions, clicks)

To improve the app, understand how features are used, troubleshoot issues.

Diagnostics

Crash data; performance data (e.g. app launch time, errors)

To detect, investigate, and fix bugs; ensure better performance and stability.

2. How We Use Your Information

We use your information for:

  • Creating and managing your account (via Apple/Google sign-in)

  • Enabling premium features when you subscribe

  • Personalizing menu recommendations based on your preferences and fitness goals

  • Analysing trends, monitoring usage, improving app features and user experience

  • Identifying, diagnosing, and fixing issues (crashes, performance)

  • Sending updates, support messages, and other notifications related to the app

3. Sharing Your Information

We may share your information with:

  • Third-party service providers who help us with authentication (Apple, Google), analytics, crash reporting, billing (e.g. RevenueCat or equivalent).

  • Legal obligations: when required by law or in response to valid legal process.

  • Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred.

We do not sell your personal data.

4. Data Retention

We keep your personal data only as long as needed to provide services and comply with legal obligations.

  • If you cancel subscription, we retain your account data for [insert period, e.g. 18 months] for support or audit.

  • Diagnostic and crash data is kept only as long as needed to identify or fix problems, then deleted or anonymised.

5. Your Rights and Choices

Depending on where you live, you may have rights under data protection laws (GDPR, CCPA, etc.):

  • Access: request a copy of the information we hold about you

  • Correction: ask us to correct inaccurate data

  • Deletion: request deletion of your account and your data

  • Opt-out: disable certain kinds of data collection (e.g. analytics) where possible

  • Withdrawal of consent: revoke permissions you previously granted

To exercise any of these rights, contact us at the email below.

6. Security

We take reasonable technical and organizational measures to protect your personal data. These include encryption in transit, secure authentication, and limited access to internal systems. However, no system is completely secure, so we cannot guarantee absolute security.

7. Children

CleanOrder is not intended for use by children under 13 (or under the minimum age in your region). We do not knowingly collect personal information from children under that age. If we learn we have collected such information, we will delete it as soon as possible.

8. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version here with its effective date. If changes are significant, we may provide you with more prominent notice (e.g., via email or in-app notification).

9. Contact Us

If you have any questions or requests about this policy or your personal data, you can contact us at:

Email: silverbacktechnologieslimited@gmail.com